Genesis deep clean master

Bought a genesis, deep clean master online last year. Have had to take it in for repairs trice withing a span of a year of the purchasing of said machine. Took it to baywest they had good Customer relations and have helped. Recently had to take it in to Greenacres on the 30th July 2024. Got no updates no communication nothing, when I do call they say they will call back and don't. It should not be such a hassle to repair nor have issues with a new machine I had since buying it on 19th/04/2023 it's been nonstop issues getting it resolved has also been a mission.