Frustrating Layby Experience and Poor Communication

I recently made a layby for a stove at Hifi Waterfall Rustenburg, and the experience has been nothing short of frustrating. When I made the layby, the stove I wanted was only available online. The sales assistant assured me he would order it from their supplier, but instead, he processed the layby with a different stove, saying I could pay the difference when collecting the ordered one.

Since then, I’ve made multiple calls to confirm whether the correct stove had arrived, he assured me that the stove had arrived. Today, when I went to collect my order, the assistant tried to give me the stove he initially placed on the layby—not the one I ordered. He couldn’t provide any explanation and left me stranded in the store with no solution.

The incompetence and poor communication from the staff are unacceptable. I am deeply disappointed with the service I received and would not recommend it