Frustrating experience with HiFiCorp – order never arrived despite “delivered” SMS

Hi HelloPeter team,

I’m writing to warn other shoppers about the terrible service I’ve received from HiFiCorp.

- *Order:* placed 26 Nov 2025 - *Last update:* 03 Dec 2025 17:36 – “Driver en route to you” (courier not identified) - *SMS:* At 17:23 I got an “out for delivery” message, immediately followed by a “delivered” alert. I never received the parcel, never signed anything, and no one called. - *Tracking:* The link in the SMS says “delivery completed,” which is impossible. - *Customer service:* Called after hours (post‑17:00) – no answer. This morning I was told the delivery might arrive by 12:00. It didn’t. Every follow‑up call, online query, and complaint is met with the same vague reply: “We’ve forwarded it to the relevant department.” The consultants are rude and unhelpful.

I have logged a formal complaint, but after days of run‑around I still have no parcel and no resolution. This is unacceptable for a retailer I’ve bought from before.

Please advise how I can get a refund or a proper delivery. I’m happy to provide the order number and any other details needed.

Thanks for your help.

Lorenzo Valentino

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