Frustrating experience

We placed an order for a small fridge online (R1599 on sale). Received the order number and that we could pick it up in store, at Mall@Carnival. <br> <br> A few very frustrating things happened in the time we spent trying to get this sorted in the store:<br> 1. The teller we approached with the order number to ask about the process: absolutely no greeting or communication, just got up and called a manager. Upon paying, again not a word was spoken, no \thank you"or \""goodbye\"". <br> 2. The manager took the order number and left - again no greeting or a word about where she was going or what was happening.<br> 3. Upon returning from wherever she was"