Frustrated

Bought a printer a year ago for R3500. Epson L3150 salesman said great printer no need for cartridges it’s has an ink tank… Used occasionally for kids school.. suddenly not printing colour took it in they said deyl get feedback in 21days. Waited 2weeks no response as to the progress I called in only to find out that apparently Eldon rejected Bcos over warranty but me I took it on the date before expired. Besides they received feedback but never contacted me I had to contact them. I was appalled went into the store . The lady I spoke to said she give me feedback the next morning she had a technician in incredible connection… she called the next morning saying must wait again as they have to pay epson for repairs … I am soo angry ryt now because I urgently need to use it for school for the kids. Every call is a different story .. it’s clear they have no idea what they doing and care a damn for customer service as my kids are struggling. I thought I bought the best printer it was not cheap. They service is pathetic… I asked for a replacement only because they delayed me by not responding the first time , wasting my time going in now what kind of customer service is this. It ms obvious they trying they best not to replace as they story changes all the time and they sound so *****. I am in shock and will never buy from them again. First time I ever did, I normally buy from game and Makro and not once I can ever complain. It’s sad kids have to struggle I was sold this printer by they salesman I could have bought something cheaper but I wanted quality… it’s quiet clear that they have issues with epson which has nothing to do with me as I bought the printer from them and not Epson.. Terrible service from the mall of Africa which was supposed to be an exclusive mall. As for the head office someone please call the no 011 no in Braamfontein u will never get through and they 086 no rejects… is this for real I made several call no answer 🤦♀️🤦♀️🤦♀️