FRUSTRATED???

I'm so disappointed I'm hifi Kenilworth I bought a sansui lifestyle pack by them early January... It was kept in the box until mid February when I got married I opened everything to my surprise the second time of using the kettle the lid did not want to stay closed, I then took the kettle to the store and the lady I spoke to had an arrogant tone of voice I then spoke to the admin manager and she advise that the product is no longer available which I understood and wanted to me bring I'm my entire set for a different brand and I said no then she advise it better so I asked then why is it cheaper which means I lose out, but then she also explain that N1 city store has a pack which is also faulty but she don't know which item is faulty she called to fine out and confirm it is not the kettle and Said I could have it as in last week and they will call. On Wednesday I called them and later the afternoon I got a call to say that they are still phoning around to find a kettle for me and I will have feedback the next day which was the Thursday then on Thursday someone else called me to say that the kettle that was in that pack that n1 hifi have is the faulty item and he then explained about a gift card and a difference I will have to pay for another kettle and I was like what the hell I spoke to 3 different people who all had 3 different stories and I've been inconvienced for 2 weeks now without a kettle the first 2 never even apologized for the inconvenience only the 3rd one, I advise him I will not pay for something I already paid for and he told me he will email me... And I'm still waiting and im still without a kettle!!!