Fridge problem

I’m writing to express my disappointment with HiFiCorp and the customer service I’ve received regarding an issue with a fridge I purchased.

After noticing a problem with the fridge, I contacted the East London Hemingways branch. Despite my efforts, no one got back to me. I then escalated the matter to head office, who assured me they would follow up with the East London branch and get back to me. Weeks later, I’ve heard nothing.

As a customer, I expected a higher standard of accountability and communication. Unfortunately, my experience has left me feeling ignored and undervalued. I hope this review prompts HiFi CorpFurnitures to reassess their customer service approach to avoid such situations in the future.