Formal Complaint – Misleading Promotion and Delivery Fees on GameTech Reclining Ergonomic Gaming Chair (R1699 Special)

Dear HiFi Corp Customer Care,

I am writing to formally raise a complaint regarding the GameTech Reclining Ergonomic Gaming Chair (Black & Red) that was recently advertised on your website for R1699 on special.

When I attempted to purchase the item online, I was informed that it was not available for Click and Collect or in-store purchase, and that delivery to my area was unavailable. However, when I visited a HiFi Corp store, I was advised that the item could be ordered online for delivery to the store, but that additional delivery fees would apply.

This situation is misleading and unfair to consumers, as the promotion suggests the product is readily available for purchase, while significant restrictions and extra costs were not clearly disclosed. Under the Consumer Protection Act (CPA), advertising should not create a false impression about the availability, price, or delivery of goods.

I request that HiFi Corp review this matter and advise what steps or solutions you can offer to resolve this issue fairly.

Please confirm receipt of this complaint and provide feedback within 7 working days. Should I not receive a satisfactory response, I will refer this matter to the Consumer Goods and Services Ombud (CGSO) and the National Consumer Commission (NCC) for further review.

Thank you for your attention and prompt response.