FORMAL COMPLAINT AND DEMAND FOR REFUND/REPLACEMENT UNDER THE CPA – HISENSE 541L SBS FRIDGE

I am writing this complaint regarding a Hisense 541L Side-by-Side (SBS) fridge that I purchased from your HiFi Corp branch at Princess Mkabayi Mall in Vryheid on 9 June 2026 , on the 1st September 2026, the fridge completely stopped working. We thoroughly verified the electrical connections and confirmed that the plug and wall sockets are fully functional; the issue lies entirely within the appliance itself. This premium appliance has atastrophically failed in a mere two months of normal domestic use. Product Brand & Model: Hisense 541L SBS Fridge Model / Serial Number: 1B0558 Z0011J B67EWN1 3767 Purchase Date: 9 June 2026 Purchase Location: HiFi Corp Mkabayi Mall, Vryheid Because this material defect has occurred within six months of purchase, my rights are fully protected under Section 56 of the South African Consumer Protection Act (CPA), No. 68 of 2008. In accordance with the CPA, the choice of remedy lies strictly with me as the consumer, not with the retailer or manufacturer. I do not trust this specific unit anymore, and I explicitly reject any attempts to repair it. Case reported in store on the 2nd of September 2026 but till to date no one came and attended my case, Note: all the meat and food is rotten now let all that I had to wipe water that ran under my kitchen carbinet