FOR SHAME HI-FI, WHERE IS MY FAMILY'S FREEZER!

Bad experience with Online purchase. Ive saved to be able to buy my family a freezer on Black friday and the 29th Ive paid and STILL NO FREEZER. NO ANSWER, NO EMAIL.. just phones ringing and ringing as if NO ONE works. I WOULD LIKE MY MONEY BACK or MY FREEZER I PAID FOR PLEASE. VERY LAST TIME im buying from Hi Fi Corp and IM LETTING EVERYONE KNOW ABOUT MY BAD EXPERIENCE WITH THIS COMPANY. .. its been 10 days and NO FEEDBACK, not even an ACKNOWLEDGEMENT or little SMS PUTTING MY MIND AT EASE THAT MY ORDER IS DELAYED... JUST SILENCE... for shame hi fi FOR SHAME.