Finance Department!

On the 16/04/2015, my mom went to Hi-Fi Corporation at Kolonnade Retail Park to buy a phone on credit hence she's Hi-Fi Corporation customer. She bought Defy washing machine last year and its full paid. My mom was asked to go through the same process she went through when she opened the account. Well, my mom bought all required documents and she (my mom) was informed by one of the Consultant (Finance Department-name unknown) that a Consultant will be delivering documents to my mom's employer to sign. All documents were signed and my mom received a phone call on the 28/04/2015 from the same female Consultant that assisted her in the beginning that the account has been approved. Upon her arrival at the store she was informed that the system is off-line and she must come on the 04/05/2015. My mom went there AGAIN and she was informed that the system is still off-line and she should apply RCS! What the hell? After all the trouble she went through applying ALL OVER AGAIN at the same store that she appears on their system. She paid her installments every month, no stress! And now this is how Hi-Fi Corporation treats her!!!! WOW, you don't know how to treat your loyal customers!!!