Faulty & used products sold.

Yesterday( Saturday) we bought a car radio @ Hifi Corporation Jabulani Mall. The radio has the same connection as the one in the car. While connecting the new radio one fuse blew up, disconnected it then replaced the fuse. The new radio doesn’t even show any sign of life when connected. No light comes on the device at all. Tested the old car radio & it works fine, put the new one again. I even used their new connector that came in the box & still blew a fuse. The fuse blew up again. So today( Sunday) went back to them for an exchange but I was told that I need to have a certificate for them to exchange it for me. It’s ridiculous for a big company not to hire a technician for testing faulty electrical devices brought back by customers. They’re actually making clients to fit the bill for testing their products on their behalf. In turn it’s the customer’s responsibility to bring a valid certificate on something one can connect themselves.

Firstly the company need to have Technicians in all branches to test their products before leaving the store or upon returning the faulty profit by clients. When one buys a product it is expected to work as intended. So now I’m stuck with a faulty product & they don’t want to exchange.

By the way the box we were given wasn’t even new & wasn’t opened infront of us. So basically we were given a faulty product that was used before.