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Funeka M

1 reviews | Active since Jun 2017

30 Jun 2017, 11:15

Faulty TV returned 3 times and bad service from the branch manager

<p>i bought a 50inch Sansui TV on the 02-06-2016 with an extended warranty. since then the TV has gone in for repairs twice. When I returned the TV for the second time I advised the store that I do not want this unit. I was advised that the policy says that only after the third time can the unit be replaced. and the unit did not disappoint and malfunctioned again for the third time. I will not accept this unit again as it has proven to be of very poor quality. I had advised that I am even willing to top up and pay for another TV as this one has cost me so much just to get it fixed. I every time have to travel 400km to bring it in and then another 400km for collection. I am not going to do that again for this forever faulty unit.</p> <p>after i had sent in the TV for he third time i was told i told the TV has returned and has been repaired, after i had told the branch manager that i will not accept this TV back. this TV is still under warranty and i still have extended warranty on it. <br />The branch managr is condescending and will not adhere to the store/consumer policy and replace the unit.</p>

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