faulty products

I bought a hair machine on the 9 May 2018 when I got home I tired to use it, it was faulty never cut my hair properly and started making noises. I returned it on the 19 May 2018 where I was told by the consultant at the store sorry we can't change this due to hygiene reasons, why is it hifi corporation sells broken goods and does not want to take it back. My thing this product I purchased without any paying issues yet when I want to return it I get this ****py service. I than called the store and I asked for a anger where I was told there is no manager sorry. Is this the service you deliver as a company. This is your branch at Kenilworth center Cape Town. I wonder if I will receive any feedback if the store service is so poor.

i receive a reply from HIFI on the below , its been passed 72 hours and no call back from them

Chauntique Sylvester ********** Good day

Thank you for contacting the HIFI Corp – Customer Resolution Centre.

Please supply us with more information so that we may assist you further with regards to your query such as:

Contact number

Kind regards

Customer Service Representative

HIFI Corp – Customer Resolution Centre ***| ********** | www.hificorp.co.za

JDG Trading (Pty) Ltd

Malboro House, 6 Eastern Service Road, Eastgate, Sandton, 2090

P.O Box 4208, Johannesburg, 2000