Faulty Product, Missing Parts, and Shockingly Poor After-Sales Service (Avoid HiFiCorp)

I purchased an air conditioner online specifically to avoid in-store hassles. Instead, I received a unit with important parts missing, rendering the machine completely useless from day one.

What followed was some of the worst after-sales service I have ever experienced. Five emails went unanswered, and the only response I eventually received was a single, unhelpful sentence. HiFiCorp’s online platform is ineffective, and the so-called AI bot does nothing but frustrate customers.

To make matters worse, I am now expected to drive around at my own expense and on my own time to resolve a fault and missing components on a product that was defective on arrival which is entirely unacceptable.

After the fact, I checked HelloPeter and social media and was shocked (but no longer surprised) to see that 92.7% of reviewers are dissatisfied and do not recommend HiFiCorp. I genuinely wish I had checked these reviews before dealing with this company.

This level of service and incompetence is not sustainable, and I strongly advise others to avoid HiFiCorp.

Verdict: Not recommended.