Faulty Product And Not Honest......

<p>2014 May I purchase Hp laptop through Hi-Finance I was assisted by Violet in applying for a Loan and All and I was Advice to take Optional Additional Services whereby I will pay a service fee monthly incase the Machine got damages well I agreed and they made it clear that should the machine get ****** they will not replace it was Fair Enough ... Two months down the Line the USB Ports weren't working when I took back for the 1st time they told me it was because of the Software downgrade I made not knowing it was a common issue for that Model I told them that I was paying a service for it and it still it had a warranty then they told that Software issues are Excluded in all of this But Thanks to Hello peter eventually they fixed it free of Charge. 8 months down the line The Laptop went off like Literally Dead! it didn't go on or anything It stopped working basically it was a problem after another. Their Debt collectors' told me to keep my account up to Date so that I can benefit from their services' took the Machine Back to Hi-fi Corporation there 1st time I was Assisted by this guy whom I forgot his name He told me that he cannot book the machine because on the System it shows nothing that I took any additional services which it was service fee that am paying he told me the only thing he Knows that Exist Its a EXTENDED WARRANTY I was suppose to have taken and to My surprised I didn't understand what he was talking about as I knew nothing about this service i was only advice to Optional additional services and pay a service then m sorted.....well anyway i went Back home with it....The following day i called the Store i was transferred to speak to Thomas he said the Guy who was assisting was suppose to book the Machine and take it up with Head office because i took the laptop through Hi finance regarding me paying a service fee for it, but for a booking i need to Pay an amount of R350 for transportation i was fine with that. After i spoke to Thomas i tried Contacting the Head office but i was unsuccessful everyone was just Rude kept on putting me Through the wrong people i ended up writing an Email i asking for my statement i was indeed rep**** but to My surprised they sent me a statement with a service fee excluded i rep**** trying to get clarity but no one rep**** till this day that was on the 1st of April 2016 i took my own time again wrote another email complaining via Email trying to get clarity about all of this and complaining about a faulty machine i believe i cannot be struggling with one machine over and over again....On the 26 of April i went back to the Store where i was assisted by Cynthia and Azael they both told me the same story that i was told by the first guy that paying a service doesn't mean anything i should have been advised to have taken an extended warranty my question was how was i suppose to know that if i wasn't in formed the time i was purchasing, i was only advised about additional services and i told them what i had discussed with Thomas but still they didn't understand i fought they booked it charged a transportation fee....they told me the quoting process will take 7 to 14 days i was more than that anyway they also told that should i fail to pay the Quotation amount i will be charged again if for what i don't know i just kept quiet and left i there... on the 4th of May..i was rep**** by "Dear sir or Madam kindly provide us with a nature of you query "they did that twice. eventually the rep**** on the telling me that a service fee its a fee that is charged periodically and he max fee is R57 and it said for Product complain i should contact *** indeed i forwarded the mail to them since that day i haven't heard anything from them regarding this issues . 12th May they sent me a Quotation of R2265.18.My question is. Why did the give me wrong information about the services fee when i was purchasing? Why is all of this new to me? Well it is not my fault they stuff are not trained enough to give out information.. why are additional services are Optional? As they saying a service fee its a month paid every month? id didn't take the option the what? NB!! I WA NEVER ADVICE TO TAKE A extended WARANTY BUT TO TAKE OPTIONAL ADDITIONA SERVICES,Buying from Hi-fi Corporation was a biggest mistake i have done in my Life and People must never buy Sensitive Units from those people they sell faulty Products.....My laptop gave me Problems from the start meaning their product they never new its only the outside....</p> <p> </p>