Faulty Fridge- Call logged NO RESPONSE STILL

<p>I bought a fridge on the 28 June 2016 worth R6499.90 and for the past 2 weeks I've had to take everything out my freezer because the glass trays just started builidng up a lot of ice on the outside and the can't be opened. I phoned in to log a call and was told I should go in store for that which I did on Saturday 19 November 2016. I was assisted and advised by Cynthia Nene that the turn around time is up to 72hours and today is the 4th day I still haven't received a call. I phoned in and all Cynthis could tell me was that the call is in progress..THAT IS NOT good enough as I have not been using the fridge for almost 2 weeks now and why should I be inconvenienced for an appliance that hasn't lasted even a year??!! I NEED AN URGENT RESPONSE FROM HI-FI CORPORATION / HISENSE otherwise I will escalate this even higher if I don't get a technician out by tomorrow!!!!</p>