Faulty Air Fryer & No Resolution After Booking In – HiFi Corp Cresta

We purchased an air fryer from HiFi Corp, Cresta for my aunt. The product has been used only twice, yet it makes a loud rattling noise, as if an internal element is loose. This is clearly a manufacturing defect and raises safety concerns.

We tried to resolve the issue directly with the store. We were informed that we were 3 days late for a replacement, so the item was booked in for assessment/repair. However, despite being left with HiFi Corp, the fault remains unresolved and the product still makes the same noise.

This is not acceptable for a nearly new product with minimal use. Under South Africa’s Consumer Protection Act, goods must be of good quality, durable, and safe. A product that fails after two uses is clearly defective.

We are requesting an urgent replacement or full refund. We have video evidence of the defect and proof of purchase. We expect a resolution within a reasonable period.

We hope HiFi Corp will act professionally and honour the consumer’s rights in this matter.

Preferred Resolution: ✔ Full replacement of the air fryer or ✔ Full refund

Thank you.