False "Delivered" Status - Item Still in Warehouse - Order #***

I am extremely disappointed with the online service from Hi-Fi Corp. My order #*** was marked as "Delivered" on the system this morning, yet I have received nothing. After calling customer care, I was told the item is actually still at the warehouse and "will still be delivered." This is a complete contradiction to the status on my account. Providing a false "Delivered" status is misleading and highly concerning for any customer. I have already logged a formal ticket (***) but have not been given a specific delivery date or time. I require the following immediately: A confirmed delivery date and time slot for my order. An explanation as to why my order was falsely marked as delivered. If Hi-Fi Corp cannot fulfill this order immediately, I demand a full refund as per my rights under the Consumer Protection Act. I will not be liable for any "re-delivery" fees for an error caused by your own internal systems.