False adverti*****t, copping out on return policy, terrible customer service.

Terrible experience. Ordered a Kyra Typist Chair online and when it arrived it was nothing like the pictures or description online. As per the 100% return guarantee, I immediately logged a return with their supposed customer care to only be referred to a Talisa. Talisa rep**** with excuses of not logging the return of the product as I am not satisfied is apparently not enough to return product 100% in it's original packaging as I received it on Friday 09/30/2022. After useless run around last I heard Talisa would log a return, but not 100%, I need to now pay a handling fee at a store. Monday passed, zero confirmation or any form of communication of ANY kind. Today I receive an e-mail from a Mbali claiming that they are satisfied that I cannot return the item and closing the ticket. THIS IS DISPICABLE. Can someone please contact me so that I can log a return and get a refund for this hideous chair and be rid of this horrible company.