False Advertising and Delay in Refund After Payment – Samsung 65-inch TV

I purchased a Samsung 65-inch Crystal UHD 4K TV (SKU: ***) today through HiFi Corp website as it was advertised on a special that ends next week. After making an upfront payment in full, I received an email from the company stating that the item is no longer in stock near my area and that their couriers do not deliver TVs beyond 150km.

This is extremely frustrating and unprofessional for several reasons:

The item was and still is being advertised as available at the time of purchase. If there was limited stock or delivery restrictions, this should have been made clear before accepting payment. Advertising a product and accepting payment for it only to inform the customer afterward that it's unavailable feels like false advertising.

The reason I paid in cash, rather than on credit, was due to the urgent need for the TV. I expected swift delivery, not an excuse after payment was processed. Now I am being asked to choose an alternative product when the TV I wanted and paid for is no longer available.

Despite the fact that the TV was falsely advertised, I am being told that the refund process will take up to 14 days. This is completely unacceptable as I need the funds urgently to purchase a replacement TV. It is not my fault that HiFi Corp has failed to deliver on its advertised (false) promise.

I am requesting immediate action on the following:

Immediate refund: I cannot wait 14 days for funds that were allocated for an urgent purchase. Escalation of the matter: I would like to be provided with the contact details of the store manager and/or head office so I can escalate this issue further. I will not be purchasing any other products as the TV I needed was falsely advertised, and the service I’ve received so far has been disappointing. This entire experience has been a major inconvenience.

I hope that this issue is resolved promptly and that other customers do not face the same frustrations.