False Advertising

On the 24th November 2016, I bought a fridge from Hi Fi Corp, They had some sort of grand opening and they only had 30 or 50 of these fridges for R2999, I paid cash cause it was extremely busy that day so I did not want to be sent back due to cards being offline.

My problem is my fridge decided to stop working and its 4 years warranty, I went to Hi Fi and I was told to bring the slip, I told them, my slip is faded so I emailed a photo of the model cause I was told they never had that fridge at that price, I took a photo of the faded slip and model of the fridge. To my surprise they found that it was really on promotion that time, the lady told me that she is gonna speak to her manager and see if they can track the slip, later I receive an email again asking me to bring the faded slip .

This is so unprofessional and inconvenience, Hi Fi failed to advise me as a customer to make a copy of the slip because they fade, I am sitting with a fridge that is not working but its still under warranty because someone is not willing to assist a paying customer. I am very disappointed with HI Fi Corp East London, I am a regular customer there I feel I have been treated unfair. If nobody is willing to assist I am willing to take it further, HI Sense needs to be involved also as well.