FALIURE TO ASSIST

I had booked my tv in with hi fi Corp in Springfield Durban for repairs in December .after waiting almost two weeks I return to the store to only find out that nothing was done to make arrangements to pick my tv up. Tv gets picked up second week of Jan I wait another two weeks till I my self call the service to find out what's the hold up with my tv repair only to be told by them that hifi need to authorize it , so I goo back to the store and find out that they send the the approval to the wrong service Agent and new nothing till I brought it up . So I receive my tv back 19 of Feb to find out its not repiared . So now it's back for repairs and I request my money back and they can't help me . Also the level of competency at the service dept is appalling especially that of Cheryl lutchiparsadh who think that I'm one of her colleges and had the right to talk to me in a manner which customers would not expect to also to bring it to attention there was no manager in sotre Feb 26 to even assist me .