1 reviews | Active since Sept 2014
FAILURE TO DELIVER GOODS AFTER FULL PAYMENT
Verdi Andrews (branch manager) provided a quote to a lady whom I am working with on a project (which I am financing) on 13/01/16. An updated quote was then issued by Verdi on 16/02/16 the day I had scheduled to effect payment for the 92 fridges which we had obtained an updated quote on. I then effected payment for the fridges minutes after the updated quote was issued and he acknowledged payment on e-mail and said he will process the order. A few days later Verdi and the lady whom I am financing spoke and the lady learned from Verdi that the price which he had provided on the updated quote is invalid and he will not process unless we pay the apparent shortfall of +-R45000 or reduce the quantity and as a last resort get a refund-All<br> of which are unacceptable to me. We want the goods as I had fulfiled my duties as a buyer as per sale contract based on the information provided by him. <br> <br> <br> Now my goods which were due to be delivered late last week or early this week has not even been delivered neither processed. The delay in delivery is negatively affecting my financees project and it is now likely o becoming a failur. Please assist in getting Hi-fi Corp. to deliver my goods?
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 724444.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 724444.
Thanks and kind regards,
Customer Resolution Center
