Failed Delivery, No Communication, and Wasted Day Off - Order #***

I am writing to file a formal complaint regarding a severe failure in your delivery and customer service process, which has left me feeling utterly disregarded and ****med.

1. Order Details:

Product Purchased: Univa 4 Plate Electric Stove Black (Model: U405-1)

Date of Order: 2nd September 2024

Online Transaction: Completed successfully.

Promised Delivery Date: 9th September 2024 (as per your email confirmation).

2. Timeline of Events:

On 8th September (Sunday), I received a call from your delivery driver. He confirmed the delivery for the following day, Tuesday, 9th September, and specified it would be "early in the morning."

To ensure I could receive this large item, I took a full day off from work on the 9th, incurring a personal financial loss, to be present for the delivery.

On the morning of the 9th of September, around 8:00 AM, I attempted to call the driver for an ETA. His phone was completely switched off.

I then tried to contact your Roslyn, Pretoria warehouse repeatedly for assistance and clarity. My calls were never answered.

3. The Issue: There was no delivery attempt made on the promised date. I received no proactive communication from HIFI Corporation to inform me of a delay, reschedule the delivery, or apologize for the inconvenience. The complete silence from both the driver and your warehouse is unacceptable.