EXTREMELY poor customer service by HI-FI Corporation

On the 10 of June 2020 we ordered a bed through HI-FI corp online sales. After a few months we found out that the mattress was indeed faulty and decided to activate the warranty on the bed (2 year warranty).

I went into the Kenilworth center branch in Cape Town on the 14th of November 2020 to put in the claim which was originally dealt with by a lady named Jade in the customer service department.

We filled out a customers receipt and was assured that the problem will be sorted and that someone would give me a call to ask me a few questions on the product (which they did)and we would receive a new mattress! After numerous attempts of calling the Kenilworth branch back to find out what exactly is going on, as we still have not received the bed it lead to a complete back and forth with absolutely no result. Completely useless and *********** staff who clearly don't know what they are doing. The staff showed absolutely no interest in customer service by following up on this complaint which I am in fact entitled to as stated in the product brochure.

The date is now the 3rd of February 2021 and we still have heard nothing from HI-FI corporation and we still have the faulty bed. I am fed up with the poor customer service and experience by HI-FI Corp.I am no longer exchanging the bed and want a full money back return and an apology for the lack of customer service.

I would like to use this opportunity to warn any other customers never use HI-FI Corporation or the Kenilworth center branch, if you looking for quality service after your product was purchase, as the is an extreme lack of dedication to customer support. They are extremely unprofessional.