Extremely poor customer experience

I purchased a Fridge from Hi-Fi corporation with an extended warranty. Within the warranty period my fridge stopped working. i contacted the Woodmead branch to log a warranty claim and a repair company came out to carry out the repairs. The initial repairs that were done, was not complete properly and the gas that was refilled in the fridge all leaked out whilst we were sleeping, taking into account that i have a 1 year old baby. The smell of the gas woke me up at 2am and which point i had to open all the windows and doors in my home to alleviate the gas smell. I then contacted the Woodmead branch and the head office, for which i received answers like, I don't deal with customers and who gave you my number. Based on the poor workwanship of the repair company i requested that the fridge be replaced, to which the response was we have to try and fix it again. I agreed to this and the repair company came out again, only for the technician to run out of gas, the technician then confirmed that he will get gas and come back. All this considering that I was without a fridge for more than a week at that point and over R2500 worth of food had to be thrown away. The technician then ignored numerous calls of mine, i called the head office again and the woodmead branch who said they were also not able to get ahold of the technician.

I then called and spoke to the manager at the Woodmead branch who confirmed that she will replace the fridge for me. When i called on the next day to ask if i can bring the fridge in and collect the new fridge, i was told that she was not going to replace the fridge because the technician was going to come out again. i refused this technician and confirmed that i want the fridge replaced. i was then told that i have to make my own arragements to bring the old fridge in and collect the new fridge. This cost me additional R500 bringing my total loss to R3000. When i eventually got the fridge to the woodmead branch i was told to choose the fridge i wanted which was a little extra, which i paid in, only for me to be given the fridge on display, which had no packaging and marks from customers looking at the fridge whilst on display. Further to this when the fridge was brought home, i found that the display fridge was missing a wheel at the base, so the fridge does not stand level. When i called the woodmead branch i was told that my fridge was replaced and they cannot help me with anything further.

This type of service is appauling and this company takes no consideration in the incovenience that this experienced has caused. I also purchased a TV at the same time as the fridge and the TV LED lights gave in, it was replaced under warranty only for the LED lights to give me after 9 months at which point the warranty had expired and they refused to fix the TV, which cost me R1500 to fix privately.

Based on these experiences i will never support hi-fi corporation with another purchase as their customer service is seriously lacking and all blame gets placed on the customer when their appliances which was supposed to reliable keeps giving up.

Exteremely dissatissfied