Extremely Disappointed

Am extremely disappointed with the level of service i have received from the HiFi Corpo in Wodmead branch. I took my laptop for repairs on the 12 of January whilst i had bought it on the 22-06-2019; so it was still under repairs. I was doing my own follow up no one called to let me know about the progress of the laptop only when i went the i was told they only picked up my laptop some time towards the beginning of February. The beginning of March i was told due to the water damage i needed to pay R2600 to get it fixed; because it was still in a good condition and it could be switched on i told them to return my laptop back because i didn't have that kind of money. When i went to the store Adolphina told me that they waiting for someone at the headoffice by the name of Precious she needed to authorize some things. Adolphina gave me the contact details for the lady at the headoffice i called her and the she told me that she was not supposed to cc me in the emails she was communicating with Adolphina on and that she was not supposed to give me her contact details but they will attend to the laptop and get it delivered to the store before shut down as i have requested. Today when i get to the store the people that work in the repairs had already left, i spoke to their branch manager as i wanted to tell her that on your policy regarding repairs it written after 21 days if we cant repair it you get your refund that's what i wanted. But no Boitumelo told me that due to the water damage the warranty can override the 21 day policy and am asking her because i said bring back my laptop what has kept the process for you guys not to deliver and do a follow up because with the LOCKDOWN it will be 3 month with my laptop with u guys and i believe i have the right to say i don't want it anymore because my time has been wasted? If this is the process of shopping at your store yet the policy for repairs takes this long i don't want to be a customer of yours anymore.