extremely disappointed

I am extremely disappointed with the service I have received from HIFI regarding my faulty Univa stove.

I reported problems with the stove in June 2024 and after weeks of back-and-forth with technicians, I was informed on 1 August 2024 that the stove could not be repaired and that I would be given credit for a replacement.

Since then, the experience has been nothing short of frustrating. I was told to either accept a refund or pay in for a different stove. I chose to pay in the difference, but to this day I still do not have the new stove I paid for. The latest excuse is that HIFI is “waiting for warehouse,” which has left me without a proper stove for months.

This level of service is unacceptable. A company of HIFI’s size should not be giving customers the run-around, especially when the Consumer Protection Act clearly protects buyers in situations like this.

I am now demanding a full cash refund and will be escalating this matter to the Consumer Protection Commission and the Consumer Goods and Services Ombud.

Future buyers, please be cautious when dealing with HIFI — once they have your money, it seems service and accountability are no longer a priority.