Extremely bad service from Hifi corporation

On the 25 of October 2018 , I bought three door glass mirror hisense fridge from Hifi Corporation in four ways in Johannesburg South Africa , the was R5299 and that was a sale price , on the same day we purchased I went and collect the fridge. No no in store assure or showed me that the fridge was in good condition or not and no one there no order of protocol was followed to relaese the fridge. The stuff members the put the fridge into van and secured the fridge. On the same day when I got home I found one of the fridge doors the mirror is broken. I tried to call the store on the same day no one picked up the phone and it was before their closing time. The next morning I went to the store with my colleague to explain the what transpired we spoke to Nareen or Nashin I can’t remember his name correctly, he said I must bring back the fridge he need to see it. I brought the fridge back I was with my colleague the 2 Friends . The assistant manager Nareen told me in front of my friends n his colleagues said he won’t take the fridge back and he won’t and I asked if he can give my money back he said he won’t . I told him that I have not even opened the doors of this fridge I bought the the fridge cash yesterday he said I dont have time to liste to nonsense and scream and shouting at us and those were his exact words. One my friends asked him why are you talking to us like that , is it because we black ? because that is not how you speak to customers then they called Raul I am not not sure if he is the manager but Raul took it the fridge and wrote a Job card i then asked him what is that for no I am booking it for repairs , and Bongani sales rap will assess it . I said to him it is pointless because Bongani is sales rap he never admit it something happened to the fridge because every one here except me is in business you don’t care about customers . My other said let them take the fridge.Both Raul and Narreen the manager never check if the fridge was in good condition when it was delivered to store before purchasing it and when it realesed from their store room to the customers no one checked the fridge . So Hifi corporation is selling products that are never assured to be in good condition to the customers. I called Hifi corporation head office on 29 to lay complain about how much I was insulted and disrespected by their stuff and about the Fridge I have purchased and it’s conditions. The lady Charlene assured to me that someone from customer service from head office will call me within 48 hours . No called me until today . Raul and bogani they said they not taking the fridge back.

I will never ever buy anything from Hifi corporation any more and wouldn’t suggest that to anyone . All I want is my money back and purchase fridge else where were they value customers and have the time to listen to customers. I will take this further . People take advantage of customers especially if they paid cash.