Extremely bad service!

They dont even deserve 1 star. We are loyal customers for years, bought 4 fridges and freezers through the years at Secunda store - Our money were good and they gladly accept it with open hand and smiles. 2 Weeks ago we bought a tumble dryer...arranged a definite time for delivery for we had other appointments. They did not deliver at arranged time - we had to phone twice - still nothing and then we had to leave for another appointment. We had to arrange for somebody to receive the goods and asked my father of 82yrs to receive goods. When got home, we open top of box and find a big dent on top of dryer. The store manager just said sorry, we had to check. We took the complaint further and phoned customer services to log a complaint - phoned about 6 times, every time they will come back to us. Well, today, almost 3 weeks, they phoned "sorry but we decided that you have damaged the dryer and complaint closed" Just like that. They refuse to give head office telephone number or email. Well, if that is the way they treat loyal customers, we will go to the papers and tell about their poor service and bad treatment. If I read all the complaints, all I can say is think carefully before buying anything at Hifi Corporation