Extremely Angry

I am extremely disappointed by the service I'm receiving from Hi fi corp online call center. I have placed an order on the 28/11/2019 online and I have still not received my fridge to date, Each day I follow up I'm told it's been escalated and no one has called me.Today I spoke to consultant Tammy who said if I cannot wait for someone to call I must cancel my order. Is this the service i get. Instead of getting someone senior to call me i am told to cancel my order I need answers today and need my order delivered today