Extra Warranty/Repair Fee for what ?

<p>About 2 months ago , my mum (a pensioner undergoing intense chemo & radiation cancer treatment ) experienced issues with the washing machine.</p> <p>After logging a call with the store, she had to follow up on numerous occasions about when someone would actually bother to come have a look at the faulty machine.</p> <p>Despite the frustration , we needed to be persistent if we wanted any sort of repair actioned.</p> <p> </p> <p>After the technicians finally graced us with their presence a month ago , we are still , now sitting in a situation with no feedback as to what the problem really is– or the resolution.</p> <p>We’ve been messed around week after week , with false promises from a few customer service reps that people are on the way to fix the machine.</p> <p>This, after we lost patience with the store staff , and contacted the customer service personell at Hi Fi Corp head office telephonically (2 weeks ago)</p> <p>Last week there were numerous calls made to my mum , promising that someone would attend to the issue on the coming Sa****ay- We even moved out a radiation session to accommodate this!</p> <p> </p> <p>The latest feedback from the Hi Fi Corp rep is his uncer*****y as to why DEFY is messing him around !</p> <p>Really ??? – As your customers do we now need to manage your internal vendors too ?</p> <p> </p> <p>In addition , we have had to hire a helper at a cost of R50 a day , to do the washing that this DEFY machine was meant to do. To date we have spent an additional R2000 just for this interim resource.</p> <p>While we fully agree to a reasonable SLA with regards to repairs , I feel the way this has been dealt with is nothing short of disgusting.</p> <p> </p> <p>Do customers pay the additional warranty costs , only to be duped into a false delivery of this ?</p> <p>Is it merely an expectation that Hi Fi Corp cannot deliver on ?</p> <p>The store staff are clueless and even after emailing the Hi Fi customer service division nothing has been done.</p> <p>i just wish we could get our money back and shop a machine from an alternate retailer that actually delivers on what they charge for.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>