Extended warranty service

<p>i bought and ASUS Notebook from Hifi Corp with 1yr warranty. I bought an extea 2 yrs warranty. At the end of 1 yr the Notebook gave problems this was in November 2*** and i took it back. I was told it gets sent to Johannesburg for repairs and that their turnaround period for repairs is 21 working days. 21 days came and went without a phone all or any sort of communication from their part I had to do the calling. Almost 2 weeks after the 21 working days i got the notwbook back. I had it approximately 3 weeks when i went on holiday and took it with me. Lo and behold it gave me problems again. When i came back from my holiday i took it back on 9 February 2017. I was again informed of tje 21 working days policy. Again i had to do all the calling leaving messages which were not returned. I had to drive there on 3 occassions to find out the status of the repairs and i keep on getting the same story. </p> <p> </p> <p>Sorry because the laptop rwpairs is in johannesburg it makes things difficult and they have no conteol over it. When it gets booked in it then takes 3 days via courier to go to the repair centre then when they get it the assess it then if they dont have parts they must order it etc etc etc. </p> <p> </p> <p>I some of the parts they put in in November has to be replaced again and they are now waiting for a battery.</p> <p> </p> <p>This is unacceptable. They dont return calls they dont keep to their turnaround time of 21 days and i am being inconvenienced as my kids and i have to do research and tasks. I was told by the manager on thursday the 16th Feb after i once again had to drive down there that the repair centre would receive the battery on that day. She also told me that she would send them an email with my complaint and would try and get a credit for me and that she would cc me in on the email. To date no such email has arrived. </p>