extended warranty issue

I purchased a Samsung 40\LCD Tv in April 2013 and along with it came an extended warranty for R1000. Now a few days ago it started switching itself off and last night it just didn't want to play at all.now I called the *** which rings endlessly and the ***on the document I was referred to my nearest branch...is this really what I paid for when I bought the extended warranty-a run around? Did I spend that R1000 only to end up with no tv or to spend a bit more trying to sort myself out?????am I suppose to now drive there to get assistance? I need my tv replaced or to just get my money back!"