Extended Warrantee cannot be honored, It seems

I guess i am writing this review to speed up a process. I bought a TV set in 2016, with an extended warrantee, of cause. The day i bought the TV set the systems at Southgate was offline and i wanted to go next door to Game. The sales person assured me that they can assist me offline and requested that the teller issue a manual receipt, where the sale of the extended warrantee was recorded. I remember asking the sales person, if there will be an issue with manual receipt if I ever have to return the TV set or submit a request for the warrantee and he said, NO. I guess the sales at the time was important and that I understand. I now have to claim on the extended warrantee and there seems to be an issue as I have been informed that a warrantee claim can't be done with a manual receipt and the store is also unable to reprint the electronic receipt, due some system issues?? Redwaan, Manager?? assured me yesterday, that a claim can be submitted and today, Norma?? says, that I, the customer is sitting with a problem, me, really?? If this cant be done, to the Hi-Fi corp team leaders, management, executives, CEO. can I please have an alternative plan. a way forward.