EPIC-SCALE IDIOCY AND INCOMPETENCE.

We ordered a Bosch 10kg Washing Machine on 4 March and received an SMS that we should ensure someone would be at home to receive it on the 8th. After waiting around the entire day, we received another SMS - around 4pm - informing us that it would be delivered on the 11th instead.

Once again, we waited the entire day...but no delivery...no communication. Just total silence. So I called their useless "Help Line" and - after struggling to be heard above the raucous banter happening in the background - I received an equally useless Reference Number for my Complaint.

The very next day, after I managed to reach someone in Senior Management to complain, we got a call informing us that they had in fact damaged our Unit and wanted to exchange it for a DEFY! Beyond belief.

Right now, we are waiting for them to process our Refund. Wonder how long that will take, and how many follow up calls it will require. What an absolute bunch of idiots. Our very last attempt to purchase anything from this circus. The JD Group needs to seriously overhaul this dumpster fire of a Retailer.