Ducking and diving

<p>I sent my TV in for repairs in May 2016. I have not heard from these clowns until I went to the store recently to enquire. I was assisted (more like not assisted) by the customer care manager Terence. Eventually with him being useless at his job, I got hold of the call centre to log the complaint. After much run around, I still have not had any concrete answer from them. The best that came out of the call centre and Terence was to contact the Ombudsmen to lodge a complaint. They were not even willing to take the matter internally, so much for company loyality. To Terence, you are the most useless employee ever (worse than the public sector) and you should be fired. As for the JD group, well they should just close down.</p>