GS
Greg S

1 reviews | Active since Dec 2011

25 Jan 2016, 18:23

Double Billed In Dec Now Charged for thier mistake

In December you double charged me and took it off early. After a conversation I had with one of your consultants on the 4 Jan she said it was ok to rather EFT the money every month but never told me it would incur charges for it. But today I get your statement and after you double billed me in December I had my own bank reverse a single charge to make it even, My bank charged me a reverse transaction fee. on my statement from you today you have charged me Unpaid Additional Debit Order Finance charges amounting to almost R300. Well Hi Fi Corp, I have news for you, I refuse to fix your F*#* Up. I will pay you what I owe you with the new charges for EFT and that will be that. I am not here to make sure your one department speaks with the other department, I have my own work to do during the day.<br> Please P*&s me off one more time, This will be dealt with legally from now on!

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Replies (1)
Hi-Fi Corporation
Hi-Fi Corporation's reply26 Jan 2016, 10:09
Official
Hello gspiller77,

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is 723621.


Thanks and kind regards,

Customer Resolution Centre