Dont order anything online

Don't waste your time in buying anything from their online store. I placed an order online in mid December 2022. After the status of the delivery staying the same for more than the expected 3 days. I had to phone and follow up. A complaint was lodged. I got a call back from them stating that there was no stock availability. I then requested a refund. Firstly how do you have a platform that does not allow you to check for availability as this would of let me spend my money elsewhere. After numerous emails and a phone call from myself. I get told that the refund is in process and will take place by the 13th of January 2023. I have not received a refund and get told on the 18th that there was an error and that it will now be escalated. There is absolute no communication from Hi Fi Corp and the customer needs to follow up and escalate everything. This could have been avoided if the online shop showed that there is no stock. You need to fix this and really work on your communication skills. Maybe get an automated email or sms tracking system. I don't understand how it is now my problem to ensure that I get a refund.