Dont ignore the horror stories

I deeply regret not looking at reviews before using Hi-Fi Corp. I dont think these horror stories should be taken lightly.

I recently bought an Xbox from the online store and after sending me a clearly used console (I purchased a new console, not refurbished like alot of stores offer now), I called the very next day to log the query. It took them over 2 weeks just to arrange a collection. There's no branch where I live otherwise I wouldve taken it personally. If you dont call and follow up every single day, you can forget about them contacting you with any sort of update. I called every, single day! On the query card that they update on their side, some of the call centre agents even told me that there were notes made that I was called, so they were blatantly lying about contacting me. I was told I had to wait until an internal investigation took place to determine where the issue happened, which I dont understand at all! Send me the new console, for which I paid and then conduct your investigation? Why does the customer have to wait?

I had E-Mailed 5 different people, one responded twice and never again and the rest not at all. The 6th E-Mail was to Pepkor and finally someone called me and solved it all in three days. All in all, it took me from the 3rd of August to the 29th of August to receive what I paid for. Please take these horror stories seriously, I still cant believe the sheer audacity it takes to send a used console to someone. The service is atrocious.