Don't buy from HiFi Corporation, they only take your money and run

We purchased a freezer from them on the 18 January 2025. They delivered the freezer and it was not freezing on 1 side. We logged many calls and every time received and apology and promise to escalate to resolve. Defy came over to review and advised the freezer was from a bad batch however HI-fi Corp had to resolve. They also advised that HIFI Corp did not notify them on prior calls but only on my last Whats App Chat which was 31 January 2025, remember we started logging calls since day 3 of receiving the freezer. Today is the 17 Feb 2025 and still no feedback from them. When we called they say that they will escalate, but no feedback. The consultant today says the process will take time, but its been a month to date. She even confirmed that they were not very good on aftersales. I even have screen shots of the promises that they will refund us by Friday 14 Feb. These guys have no after sales customer support, even emails to the managers never get answered. We lost food due to the freezer issue but they do not care. We have made so many calls to these guys but they are the most useless team. The definition of useless in the dictionary should be HiFi Corporation. It is costing us even more and the biggest mistake was to procure from them instead of Hirsh’s. All we need is our refund, how long can that take, I would rather they get more support staff than sales staff.