Dont buy from HiFi Corp

I purchased a brand new washing machine and fridge online from HiFi Corp, paid cash, the appliances were delivered as scheduled on-13/11. i only opened the packaging on thurs and only to find scratches on both sides of the fridge from top to bottom and the rubber on the washing machine is so dirty it looked like a 2nd hand machine. I immediately contacted HiFi Corp contact centre and emailed them as well and the response from them from a person called Sindy who advised my complaint was sent to the relevant department to assist and the turn around time for the complaint to be responded to with feedback its within 24-hours( nowhere on the email does it state thats is 8 working hours). i was asked for pics which i sent through on the 14/11 at 11:54. no feedback still, i call the contact centre again on Fri to follow up, no joy, speak to an agent Guguletu who promises to call me back on Mon-18/11 at 12pm...i get a call from someone else but due to the poor connection issues she sent me a watsapp asking for pics of the serial numbers of both appliances, which i immediatel sent off, still no response. i call again at 2.pm get through to an agent Mike, explain this again and still no1 can tell me whats happening. So am posting this so that people should know what to expect from HiFi Corp when purchasing brand new appliances and more especially dont pay CASH cos as a CASH customer your money is taken immediately but the service you get after that makes you feel like you or your money is worth anything..HiFi Corp`s service is absolutely dispicable!!!! this will need to be made public on every social media platform available!!!!!!!