Does not care

<p>I bought a laptop for a business I am working for in Secunda. After 7 months, the laptop's screen is not working, so I took it back to the store as it has a 7 month warranty. When booking it in, I asked the customer support consultant to just make a note that it is urgent, as although we have a backup of all our data, we do not have a laptop to work on now. After I explained to him that as a business we cannot wait 21 days, he insisted that he cannot request for the repair to be urgent. I then phoned the customer support line, where I was told the same. I understand that as a bussiness, we cannot be deemed more important than another customer, but we are facing having to buy another laptop just to be able to work, because waiting 3 weeks is not an option. It feels like after the sale of a product, the customer becomes just another idiot to deal with when the product gives a problem. None of the consultants even wanted to log a complaint so that there is a record of a customer who is dissatisfied with the waiting period. I will not be supporting your brand ever again, as there are a lot of other stores in Secunda selling the same products you are.</p>