DO NOT CARE ABOUT THEIR CUSTOMERS FACING CHALLENGES DURING COVID-19

Do not care about their clients during such a difficult time where we all facing COVID-19 Pandemic. Because of salary cuts i called and i asked my monthly fees to be reduced. They agreed to this but went on to report my account in areas with Transunion and clear score. I have sent several emails, called and nobody has managed to help me. When i opened this account in November i was told they will only start debiting end of December, to my suprise they debited end of November and i went to dispute and called but that was fixed even on my monthly statements it showed that i must start paying end of December, now that they have reported my account to be in arrears they go back and say its because of November payment yet they know its because i requested to reduce my installments in April. The person that i had an arrangement with has blocked all my emails and is not responding to me, her name is Monica Maswanganyi not helpful at all, she has my email address and does not respond when i email her. I am dissapointed that the whole of Hifi Corp team failed me