DO NOT BUY FROM HIFICORP

I purchased a microwave from Hificorp in Springfield and a month into use it started giving me problems. The microwave would not heat consistently. On days that it felt like servicing me it did and then it would give me ice cold food bearing in mind its time was 10 minutes. I took it to their beach in springfield. They had a technician come in from Defy to check the microwave and only to tell me there nothing wrong with it. I took it back home, it would work and then a few weeks later again give me icy cold food. I took it back to them pleading my same case. The consultant their behave like you doing them a favour. Moody and unprofessional. I even had an argument with a lady who was the manager when I insisted I wanted a new micro all fell on deaf ears. They booked it in and again same ****ty service and feedback. That I'm insane there nothing wrong with my micro. I take it back home then the start button stop working take it back luckily they got something right. While there I asked a lady about the warranty on my micro she said a year she ****! My DEFY micro again decides to act up by not heating I take it back for the 3rd time for the same problem I speak to the mnagaer Terrence who tried to come off as helpful but insisted if the senior technicians dont find a fault then the problem lies with me the customer bear in mind this is 2 year later with the warranty ending in Feb 2023 I'm panicking because I realise I will be stuck with a useless microwave and R1900 including my time and petrol wasted. I appeal to Terrence so many times. All on deaf ear he phoned and tells me again the tech found no fault. After me throwing my toys put the cot I asked to be referred to his superior Premie, I finally had hope that she would have empathy to understand my situation. After me begging and pleading with her to put herself in my shoe. Yesterday I got a call that for the FORTH TIME there technicians found no fault. The glass of water they are heating has heated.

Dear hificorp and Defy Please take your customers seriously, you guys are not the one using this ****ty brand testing it once or twice in a week and insisting the mirco works is not adequate. I am a paying customer believe my word, I didnt go out of my way to just make a point that you guys dont know how to do your job! I really am a desperate customer who is sick and tired of making my food hot on my stove or eating cold food. The problem is water has a different density to food you can not be comparing warming water to everyday food. You are responding to my issue by saying that its warming water but you are not using my mirco everyday to understand that it works SOMETIMES.

I asked for a new microwave or a refund the branch refused to assist or comparmise. Is that how much you value me as a customer????????????????????!

Please everyone take heed that hificorp is sticking a brand this is pathetic. I would like to warn the public to never purchase from Hificorp and DEFY. Rather go to reputable stores like Makro pay the extra but be rest assured in your product.