Dissatisfied service from Hi-Fi Corporation

I have never received such poor service. I bought a chest freezer online on Black Friday and still have not received it. I had to go to the Cornubia store to ask them to help me find out where my order is, as the customer care line did not answer. A very helpful lady connected me to Helen who put me through to Lina. She said she would send an e-mail for it to be delivered. The courier company promised it would be delivered yesterday, 20 December. I am still waiting!