Dissatisfied customer!

I went to Westgate Mall 7 days ago to apply for credit since I was provisionally approved. I was told that I will be contacting within 24 hours. Two days later I followed up and I was told that their system is offline.

Today I called their finance department of which I’ve been trying to get hold of for the past 4 days and the service was totally unacceptable and unprofessional. The consultant was rude and said “ if the system is down at westgate then it simply means that our system is down as well! Follow up with the people who helped you in the first place”.

I’m genuinely disappointed and dissatisfied with the service. This is the most poorest service I’ve ever received.