Dissatisfaction with Service and Ongoing Issues with Laptop Repair

I am expressing my dissatisfaction with the service I have received from Hi-Fi Corp regarding a laptop I purchased last year.

After discovering that the camera on the laptop was faulty, I took it in for repair under the warranty. I was informed that the repair process would take up to 21 days. However, it has now been 37 days, and I have yet to receive a satisfactory update on the status of my device. I have been contacted three times by your team to inquire about my password, but there has been little to no communication regarding the actual progress of the repair.

In addition, I must highlight the subpar service I encountered at your Boksburg branch. The waiting times for assistance were excessively long, and once I did receive help, I was uncomfortable with the unprofessional behavior exhibited by certain male staff members, who seemed to believe that it was acceptable to make flirtatious remarks. This made my experience at the store unpleasant and discouraging, and I am now hesitant to return.

Furthermore, I have attempted to contact your head office via email but have received no response, which only adds to my frustration.

Given the combination of poor service, lack of communication, and unprofessional behavior, I regret to inform you that I will no longer be doing business with Hi-Fi Corp in the future.