Disregard of Section 15 (3)(a) of the Consumer Protection Acti

<p>Bought a microwave on January 2015 in Hi-fi Corporation in East London. On November 2016 the microwave stopped working and because it was within the 2 year perioad warranty i took it back to them and my matter was handled by Prescious Shabangu. I was told to wait for 14 days then i called them mid december to check the status of the repaii, i was told the microwave was ****roach infested and they wont be able to ficx it because its negligence to my side. I arranged to go to East London and pick it up was told to pay Rejection fee, then later told to pay pickup up fee, and inspection fee that is charged by their supplier and they refused to give me back my microwave since they were not able to fix it. Despite numerous email that i sent to her copied Julian Van Heerden, Mandy Colby and Dennis Reynolds none of them provided me with the redress to this problem despite engagement of contradicting Section 15 ( 3)(A) because when i took the microwave to them, i was not told of any fees that i may encounter for diagnostic and delivery it was when i wanted to pick the microwave where i was told of this fee.</p> <p> </p> <p>Called the 086 459 459 number but they promised to get back to and make follow up om my enquiry</p>